What is VERPURA exactly?

 

Which technical requirements are needed to use VERPURA?

 

What are the measures about server protection?

 

Environment

 

When and how can I order VERPURA?

 

I want to change my VERPURA package - is that possible?

 

How can I order more VERPURA account?

 

I need help concerning VERPURA! How can I get professional support?

 

Who developed VERPURA?

 

Where is the data? Where is the Verpura server?

 

How can I resign existing additional accounts?

 

What are the contract conditions concerning resigning VERPURA?

 

What happens with my data after my resign from VERPURA?

 

How should I set up my iPhone for Verpura?

 

Have you found the answer what you are looking for?

 

Language

 

Why I saw the tip that I should install java virtual machine (jvm) when I was working with Verpura? And what should I do?

 

What should I do if I saw such a popup window that asks me “Security Warning: Do you want to run this application? ...”?

 

What should I do if I saw such a popup window that tells me “Windows has blocked this Software … Unknown publisher”?

 

Change your password

 

 

What is VERPURA exactly?


VERPURA is a web-based business software especially for small and medium enterprises. The costs are based on a monthly rent. You get access to VERPURA via Internet without any complicated installation. Furthermore, VERPURA is easy adoptable to changing conditions; additional accounts can be added or given away within a short period of time.

 

Which technical requirements are needed to use VERPURA?

 

In order to use VERPURA, you just need a stable Internet connection (broadway recommended) and an actual web browser (Internet Explorer, Firefox, Safari or similar).

 

What are the measures about server protection?

 

Our servers include the latest security standards. This means daily backups of all data and consequent development of the firewalls. We have chosen a provider with high reliability and guarantee of data safety.

 

Environment

 

VERPURA protects the environment as this server can be saved. Many companies share for server infrastructure. The production of a server is not possible without impact on the environment - which is why every saved server good for the environment. Be further characterized in total less server operated - saving energy. Our data center is also completely CO2 neutral powered by green electricity - more information navigate to http://www.hetzner.de/hosting/unternehmen/umweltschutz.

 

When and how can I pay?

 

You will receive monthly or quarterly an invoice. This must be paid within 14 days. In Austria will be charged with 20% VAT. Within the European Union will be charged with considering the "reverse charge" scheme without sales tax. Outside the European Union will be charged with Austrian tax.

 

I want to change my VERPURA package! Is this possible?

 

In certain cases it is useful to change the selected VERPURA package. Such an adjustment can be made at any time. Please contact us by email or contact form. Other additions you can create at Verpura Business and Premium themselves in the menu ADMIN.

 

How can I order additional VERPURA accounts?

 

More access, you can create at Verpura Business and Premium themselves in the menu ADMIN.

 

I need help concerning VERPURA! How can I get professional support?

 

In the case of emergency, there are following possibilities:
- If your problem is not listed in the FAQ, please get in contact with our E-Mail Support! Be aware that this email address is immune against spambots (therefore JavaScript has to be active in order to show the email address)
- Users of Verpura “Business” and “Premium” package are able to use our support hotline (+43 (0)820 988 404, Mo-Fr 8 am-5 pm) - 20 cent per minute.

 

Who developed VERPURA?

 

VERPURA is developed by the company “Verpura GmbH” by Altenberg, Austria and is therefore subject to Austrian law. VERPURA is subject to Austrian and European legislation.

 

Where is the data? Where is the Verpura server?

 

The server with the data is in the Hetzner Online AG Data Center in Nuernberg. There are performed daily backups of the data. Directly in this data center and outside on other servers.

 

How can I resign existing additional accounts?

 

In order to cancel additional accounts, which are not needed in the meanwhile, the client has to resign via email until the 20 of the month or via letter with the last day of the month.
Please note that all data in the personal memory will get deleted when cancelling an account!

 

What are the contract conditions concerning resigning VERPURA?

 

For the main account, the period of commitment lasts for the first 6 months of contract (from date of activation). After this time, a resign could be done monthly by a written declaration until the 20 of the month before.

 

What happens with my data after my resign from VERPURA?

 

In the case of resigning from the customer, all data on the VERPURA account will be deleted after expiry of cancellation period. Concerning export of data on the account, the customer self is responsible. On request the VERPURA team can do this export for extra money and will handle them to the client immediately after the successful action.

 

How should I set up my iPhone for Verpura?

 

Check out the example Video Tutorial!

 

Have you found the answer what you are looking for?

 

If not, contact us through our contact form.

 

Language

 

VERPURA used the language of the browser. Verpura is currently fully translated into German and English. Majority in Hebrew and partly in Czech. In the case of German / Austria, German / Switzerland and German / German German is used. If you set a language Verpura not supported, English is used. Some browsers can be set an order of languages - the language here used Verpura supported first. If no language support English appears.

 

Why I saw the tip that I should install java virtual machine (jvm) when I was working with Verpura? And what should I do?

 

There are some modules in Verpura which need the support of Java runtime environment. If you did not install Java before, the browser will give you the tip and let you install Java. You can download Java and install it here.

 

What should I do if I saw such a popup window that asks me “Security Warning: Do you want to run this application? ...”?

 

faq18

 

If you are working with the Office365 module for the first time, you will see this Popup window. It is because that we use an extra component in our Office365 module. The browser needs to download it and execute it. So it will ask you about the risk before it begin to download it. The component is also developed by Verpura team. You will not have any problem if you accept the risk and also always trust content from the publisher. If you have done like this, you will not see this warning again at the next time you run the Office365 module.

 

What should I do if I saw such a popup window that tells me “Windows has blocked this Software … Unknown publisher”?

 

faq19

 

If you want to run the Office365 module in Verpura and see this Popup warning, one possible reason is that you have installed 64 bit java virtual machine. Please uninstall it and then install the 32 bit java virtual machine.

 

Change your password

 

When you are logged into the erp, if you enter on the paragraph “Edit Profile”, you will see a section on your left hand call “Personal data” that contains a button call “Change Password”. Then click on it and you will be in another page where you will see three text fields. The first one where you have two enter your current password and two more for entering your new password.

 

faq20

 

Finally by clicking “Save Password” you have changed your password. So that means that next time when you will log into the ERP you have to type your new password.